On November 18th 2015, my wife purchased from Haggens Grocery Stores (in Woodland Hills California) 2 Neutrogena Clear Pore Cleanser/Masks. Once she got home she went to use the product only to find that the consistency of the product was clumpy (similar to  cottage cheese) and unlike any other times that she had used the cleanser prior. Upon further inspection we noted that the expiration dates on both items were past their expiration date. One item expired in February of 2008 (Lot 0226K) and the other expired February of 2009 (0217K).

Neutrogena Clear Pore Cleanser and Mask - Haggens Expired 2008

I worked at a grocery store when I was younger, so I understand that sometimes forgotten products are occasionally found on the shelf. But having two products that were created a year apart that collectively have been expired 15 years is a bit ridiculous. This issue has been exacerbated by the fact that the majority, if not all the stores they recently acquired (the total list of all 146 stores is below) are being resold / left vacant as Haggens has recently filed Bankruptcy making going to a physical location for resolution impossible.

Initially, I went to Facebook bring up the issue with Haggens. I quickly found out that due to the backlash of the bankruptcy that most of their (Haggens) social media accounts were disabled or set to not display any outside comments (see their twitter account). I then called their customer service line and after approximately 20 minutes had talked to a customer service representative how assured me that someone from their company would contact me the following day (on Thursday). On Friday, I still had not heard anything – this prompted me to call Haggens Customer Support for the second time. Again I was assured that I would be contacted no later than Monday (November 25th 2015) by store management. Again, no call, no email, no response to my tweets, nothing. I then called back to customer service again to request to talk to someone. Again I have been assured that a representative would call me, this time I have been told that my POC (Point of Contact) will be Kailyn Kugler from Haggens Executive offices, she will now be heading up my issue and directly contacting me to resolve this complaint.

The only time that I have been offered any type of product replacement was from the store manager (prior to the store closing) but she could only offer me store credit – which normally would not have been an issue and would have gladly accepted but when your store looks like it does (below) coupled with the expired product issue I would rather not EVER shop at a Haggens again.

I also contact Neutrogena directly to let them know the issue – they immediately responded as well as mailed us several coupons for $1.00 Neutrogena products – which my wife loves and will continue to use – just never from Haggens.

List of 146 stores that Haggens took over from Albertsons

Brand Street Address City State Zip Pharmacy
Safeway 3655 W. Anthem Way Anthem AZ 85086 Yes
Albertsons 11475 E Via Linda Scottsdale AZ 85259 Yes
Albertsons 34442 N Scottsdale Road Scottsdale AZ 85262 Yes
Safeway 8740 East Broadway Tucson AZ 85710 No
Albertsons 1350 N Silverbell Road Tucson AZ 85745 Yes
Safeway 10380 East Broadway Boulevard Tucson AZ 85748 Yes
Albertsons 1416 E Route 66 Flagstaff AZ 86001 Yes
Albertsons 174 East Sheldon Prescott AZ 86301 No
Albertsons 7450 E Highway 69 Prescott Valley AZ 86314 Yes
Albertsons 1980 Mcculloch Blvd Lake Havasu City AZ 86403 Yes
Albertsons 1321 Johnson Ave San Luis Obispo CA 38128 n/a
Albertsons 8985 Venice Bl – Ste B Los Angeles CA 90015 No
Albertsons 3443 S Sepulveda Blvd Los Angeles CA 90034 Yes
Albertsons 1516 S. Pacific Coast Hwy Redondo Beach CA 90277 No
Albertsons 615 N. Pacific Coast Hwy. Redondo Beach CA 90277 No
Albertsons 2115 Artesia Bl. Redondo Beach CA 90278 Yes
Albertsons 2627 Lincoln Blvd Santa Monica CA 90405 No
Albertsons 21035 Hawthorne Blvd Torrance CA 90503 Yes
Albertsons 2130 Pacific Coast Hwy Lomita CA 90717 No
Albertsons 1636 W 25th St San Pedro CA 90732 Yes
Albertsons 28090 South Western Ave San Pedro CA 90732 No
Albertsons 6235 E Spring St Long Beach CA 90808 Yes
Albertsons 6240 Foothill Blvd Tujunga CA 91042 Yes
Vons 2100 Newbury Road Newbury Park CA 91320 No
Vons 26518 Bouquet Canyon Road Saugus CA 91350 No
Pavilions 27095 Mcbean Parkway Santa Clarita CA 91355 Yes
Albertsons 1736 Avenida De Los Arboles Thousand Oaks CA 91360 Yes
Albertsons 5770 Lindero Canyon Rd Westlake Village CA 91362 Yes
Vons 23381 Mulholland Dr Woodland Hills CA 91364 No
Albertsons 3830 W Verdugo Ave Burbank CA 91505 No
Vons 4200 Chino Hills Pkwy Ste. 400 Chino Hills CA 91709 Yes
Albertsons 8850 Foothill Blvd. Rancho Cucamonga CA 91730 Yes
Vons 240 S. Diamond Bar Blvd Diamond Bar CA 91765 No
Albertsons 1910 N. Campus Ave. Upland CA 91784 Yes
Vons 505 Telegraph Canyon Rd Chula Vista CA 91910 No
Vons 360 East H St Chula Vista CA 91910 No
Vons 870 Third Ave Chula Vista CA 91911 No
Vons 3681 Avocado Avenue La Mesa CA 91941 No
Vons 5630 Lake Murray Blvd La Mesa CA 91942 No
Albertsons 955 Carlsbad Village Dr Carlsbad CA 92008 No
Albertsons 7660 El Camino Real Carlsbad CA 92009 Yes
Albertsons 2707 Via De La Valle Del Mar CA 92014 Yes
Vons 2800 Fletcher Pkwy El Cajon CA 92020 No
Albertsons 1608 Broadway St El Cajon CA 92021 Yes
Vons 13439 Camino Canada El Cajon CA 92021 Yes
Albertsons 14837 Pomerado Road Poway CA 92064 Yes
Albertsons 9870 Magnolia Ave Santee CA 92071 Yes
Vons 671 Rancho Santa Fe San Marcos CA 92078 Yes
Albertsons 422 W Washington St San Diego CA 92103 No
Albertsons 2235 University Ave San Diego CA 92104 No
Albertsons 730 Turquoise St San Diego CA 92109 No
Albertsons 5950 Balboa Ave San Diego CA 92111 Yes
Albertsons 150 B Ave Coronado CA 92118 No
Albertsons 10633 Tierra Santa Bl. San Diego CA 92124 No
Albertsons 10740 Westview Pkwy San Diego CA 92126 Yes
Albertsons 12475 Rancho Bernardo Rd Rancho Bernardo CA 92128 Yes
Albertsons 14340 Penasquitos Drive San Diego CA 92129 Yes
Albertsons 7895 Highland Village Place San Diego CA 92129 Yes
Albertsons 350 W San Ysidro Blvd San Ysidro CA 92173 No
Vons 72675 Highway 111 Palm Desert CA 92260 Yes
Pavilions 36-101 Bob Hope Drive Rancho Mirage CA 92270 Yes
Pavilions 3901 Portola Pkwy Irvine CA 92620 Yes
Albertsons 3049 Coast Highway Corona Del Mar CA 92625 No
Albertsons 30922 South Pacific Coast Hwy. Laguna Beach CA 92651 No
Vons 30252 Crown Valley Parkway Laguna Niguel CA 92677 No
Albertsons 21672 Plano Trabuco Rd. Trabuco Canyon CA 92679 No
Albertsons 25872 Muirlands Blvd. Mission Viejo CA 92691 Yes
Vons 28751 Los Alisos Blvd. Mission Viejo CA 92692 No
Pavilions 25636 Crown Valley Parkway Ladera Ranch CA 92694 Yes
Vons 550 E. First St. Tustin CA 92780 No
Vons 17662 17th Street Tustin CA 92780 No
Albertsons 21500 Yorba Linda Blvd. Yorba Linda CA 92887 Yes
Albertsons 7800 Telegraph Road Ventura CA 93004 No
Albertsons 2400 Las Posas Rd Camarillo CA 93010 No
Vons 850 Linden Avenue Carpinteria CA 93013 Yes
Albertsons 920 N. Ventura Rd. Oxnard CA 93030 No
Albertsons 2800 Cochran Simi Valley CA 93065 Yes
Vons 660 E. Los Angeles Ave Simi Valley CA 93065 Yes
Albertsons 5135 Los Angeles Avenue Simi Valley CA 93065 Yes
Albertsons 3943 State St. Santa Barbara CA 93105 No
Albertsons 2010 Cliff Dr. Santa Barbara CA 93109 No
Vons 163 S. Turnpike Rd Goleta CA 93111 No
Vons 175 N. Fairview Ave. Goleta CA 93117 No
Albertsons 7900 White Lane Bakersfield CA 93311 No
Albertsons 8200 E Stockdale Hwy Bakersfield CA 93311 No
Albertsons 3500 Panama Lane Bakersfield CA 93313 Yes
Vons 1130 Los Osos Valley Road Los Osos CA 93402 No
Albertsons 771 Foothill Blvd San Luis Obispo CA 93405 No
Albertsons West 1132 Branch Street Arroyo Grande CA 93420 Yes
Albertsons 8200 El Camino Real Atascadero CA 93422 Yes
Albertsons 1500 N. ‘H’ Street Lompoc CA 93436 Yes
Vons 1191 E. Creston Road Paso Robles CA 93446 No
Albertsons 5038 W Avenue North Palmdale CA 93551 Yes
Vons 1031 Nevada Hwy Boulder City NV 89005 Yes
Albertsons 2910 Bicentennial Parkway Henderson NV 89009 No
Albertsons 575 College Drive Henderson NV 89015 Yes
Albertsons 190 N. Boulder Hwy Henderson NV 89015 Yes
Vons 7530 W. Lake Mead Blvd Las Vegas NV 89128 Yes
Vons 1940 Village Center Circle Las Vegas NV 89134 Yes
Vons 820 S. Rampart Blvd. Las Vegas NV 89145 Yes
Albertsons 8155 S.W. Hall Beaverton OR 97005 Yes
Albertsons 14800 S E Sunnyside Rd Clackamas OR 97015 Yes
Albertsons 16199 Boones Ferry Road Lake Oswego OR 97035 Yes
Albertsons 1855 Blankenship Rd West Linn OR 97068 Yes
Albertsons 16030 S W Tualatin Sherwood Rd Sherwood OR 97140 Yes
Albertsons 10830 S.E. Oak Milwaukie OR 97202 Yes
Albertsons 14300 S W Barrows Rd Tigard OR 97223 Yes
Albertsons 16200 S.W. Pacific Hwy. Tigard OR 97224 No
Albertsons 5450 River Rd. N. Keizer OR 97303 No
Albertsons 1675 W. 18th Avenue Eugene OR 97402 Yes
Albertsons 3075 Hilyard St. Eugene OR 97405 Yes
Safeway 5415 Main Street Springfield OR 97478 Yes
Safeway 585 Siskiyou Boulevard Ashland OR 97520 No
Albertsons 340 N E Beacon Drive Grants Pass OR 97526 No
Albertsons 1690 Allen Creek Road Grants Pass OR 97527 Yes
Safeway 211 North Eighth Street Klamath Falls OR 97601 Yes
Safeway 2740 S. 6th Klamath Falls OR 97603 Yes
Albertsons 1800 N.E. 3rd Street Bend OR 97701 No
Albertsons 61155 S. Hwy 97 Bend OR 97702 Yes
Albertsons 1120 Campbell Street Baker City OR 97814 Yes
Albertsons 31009 Pacific Hwy South Federal Way WA 98003 Yes
Albertsons 3925 236Th Ave N E Redmond WA 98053 Yes
Albertsons 14215 SE Petrovitsky Rd Renton WA 98058 Yes
Safeway 4300ne 4th Renton WA 98059 Yes
Safeway 15332 Aurora Ave N Shoreline WA 98133 Yes
Albertsons 15840 1st Avenue South Burien WA 98148 No
Albertsons 17171 Bothell Way N.E. Seattle WA 98155 No
Albertsons 12725 First Ave. S. Burien WA 98168 Yes
Safeway 7601 Evergreen Way Everett WA 98203 Yes
Albertsons 19881 SR 2 Monroe WA 98272 Yes
Safeway 31565 Sr 20 #1 Oak Harbor WA 98277 No
Albertsons 17520 SR 9 Southeast Snohomish WA 98290 Yes
Albertsons 2900 Wheaton Way Bremerton WA 98310 Yes
Safeway 4831 Point Fosdick Dr Nw Gig Harbor WA 98335 Yes
Albertsons 2800 Milton Way Milton WA 98354 Yes
Albertsons 114 E Lauridsen Blvd Port Angeles WA 98362 Yes
Safeway 3355 Bethel Rd. S.e. Port Orchard WA 98366 Yes
Albertsons 11012 Canyon Rd. East Puyallup WA 98373 Yes
Albertsons 2222 NW Bucklin Hill Road Silverdale WA 98383 Yes
Albertsons 111 S. 38Th Street Tacoma WA 98408 No
Safeway 15805 Pacific Ave. S. Tacoma WA 98444 No
Albertsons 8611 Steilacoom Blvd. S.W. Tacoma WA 98498 Yes
Albertsons 3520 Pacific Ave S E Olympia WA 98501 Yes
Albertsons 1128 N. Miller Wenatchee WA 98801 Yes
Safeway 1233 N. Liberty Lake Road Liberty Lake WA 99019 Yes
Albertsons 450 N. Wilbur Avenue Walla Walla WA 99362 Yes